Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

C

HAPTER 

1:

 

I

NTRODUCTION

 

 

C

ISCO 

CVP

 

V

OICE

XML 

 

 

 

Like hotlinks, hotevents can act as pointers to direct the call somewhere. They may also specify 
VoiceXML to execute when the event is triggered. An application can utilize any number of 
hotevents, each activated by a different event. 

Note that a hotevent is triggered by a VoiceXML event, not a server-side event such as a Java 
exception or an error such as a database being down. 

CVP VoiceXML Server can support many voice applications running concurrently. While each 
of these applications is expected to stand alone, there may be instances where a caller in one 
application wants to visit or “transfer to” another application. This is accomplished with an 
application transfer. 
 

 
Application transfers do not require telephony routing; they are a server-side simulation of a new 
call to another application running on the same instance of the Server. The caller is not aware 
that they are visiting a new application, but the Server treats it as if it were a separate call with 
separate logging, administration, etc. Data captured in the source application can be sent to the 
destination application to avoid asking for the same information multiple times in a phone call. 
 
A situation that could utilize application transfers would be a voice portal whose main menu 
dispatches the caller to various independent applications depending on the caller’s choice. 
 
Due to the fact that an application transfer leaves the current application, it has no exit states.   

 

 

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