Cisco Cisco Expressway Maintenance Manual
Alarms
Alarms occur when an event or configuration change has taken place on the Expressway that requires some manual
administrator intervention, such as a restart. Alarms may also be raised for hardware and environmental issues such
as faulty disks and fans or high temperatures.
administrator intervention, such as a restart. Alarms may also be raised for hardware and environmental issues such
as faulty disks and fans or high temperatures.
The Alarms page (Status > Alarms) provides a list of all the alarms currently in place on your system (and, where
applicable, their proposed resolution). When there are unacknowledged alarms in place on the Expressway, an alarm
icon appears at the top right of all pages. You can also access the Alarms page by clicking on the alarm icon.
applicable, their proposed resolution). When there are unacknowledged alarms in place on the Expressway, an alarm
icon appears at the top right of all pages. You can also access the Alarms page by clicking on the alarm icon.
Each alarm is identified by a 5-digit Alarm ID, shown in the rightmost column in the alarms list. The alarms are
grouped into categories as follows:
grouped into categories as follows:
Alarm ID prefix
Category
10nnn
Hardware issues
15nnn
Software issues
20nnn
Cluster-related issues
25nnn
Network and network services settings
30nnn
Licensing / resources / option keys
35nnn
External applications and services (such as policy services or LDAP/AD configuration)
40nnn
Security issues (such as certificates, passwords or insecure configuration)
45nnn
General Expressway configuration issues
55nnn
B2BUA issues
6nnnn
Hybrid Services issues
All alarms raised on the Expressway are also raised as Cisco TMS tickets. All the attributes of an alarm (its ID, severity
and so on) are included in the information sent to Cisco TMS.
and so on) are included in the information sent to Cisco TMS.
List of alarms
The following table lists the alarms that can be raised on the Expressway.
ID
Title
Description
Solution
Severity
10001 Hardware failure
<problem description>
Critical
10002 RAID degraded
<problem description>
Follow your Cisco RMA process
to obtain replacement parts, and
then see 'Cisco UCS C220
Server Installation and Service
Guide' for information about how
to replace server components.
to obtain replacement parts, and
then see 'Cisco UCS C220
Server Installation and Service
Guide' for information about how
to replace server components.
Critical
10003 PSU redundancy
lost
<problem description>
Follow your Cisco RMA process
to obtain replacement parts, and
then see 'Cisco UCS C220
Server Installation and Service
Guide' for information about how
to replace server components.
to obtain replacement parts, and
then see 'Cisco UCS C220
Server Installation and Service
Guide' for information about how
to replace server components.
Critical
269
Cisco Expressway Administrator Guide
Reference Material