Cisco Cisco Customer Voice Portal 8.0(1) Release Notes
Release Notes for Cisco Unified Customer Voice Portal, Release 7.0(2)
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You can set the transport to UDP on the SIP Trunk security profile used for the trunk on
route-pattern matching by going to the following menu in Unified Communication
Manager Administration:
route-pattern matching by going to the following menu in Unified Communication
Manager Administration:
1. Select System > Secutity Profile > SIP Trunk Security Profile
2. Click Find, and select the appropriate SIP Trunk.
3. Set the "Security Device Mode" to Non-Secure, and change "Outgoing Transport
Type" to UDP
4. Click Save.
Single step or Consultative transfers is successful in basic mode but has no video if MTP
is checked on the SIP trunk used for warm transfer queuing.
is checked on the SIP trunk used for warm transfer queuing.
The following call flows fail in that there is no video once connected (7960 and 7985
endpoints)
endpoints)
Single Step Transfer with queuing at Agent2- - no video after transfer
Consult Transfer with queuing at Agent2- - no video at consult or after transfer
Though Unified CVP, versions 4.0(1), 4.0(2), 4.1(1) and 7.0(1), no longer requires MTP
checked, MTP allocation is forced by the recommended workaround to IOS defect
CSCsm12716. The CSCsm12716 issue is specific to completing a transfer while an agent
is in queue. Customers need to test with MTP unchecked on warm transfer trunk to make
the above call flows work.
checked, MTP allocation is forced by the recommended workaround to IOS defect
CSCsm12716. The CSCsm12716 issue is specific to completing a transfer while an agent
is in queue. Customers need to test with MTP unchecked on warm transfer trunk to make
the above call flows work.
Consultative transfers with video enabled endpoints do not work with the H.323 call
control protocol. The workaround is to disable video capabilities at the endpoints (e.g.
disable video on the phones).
control protocol. The workaround is to disable video capabilities at the endpoints (e.g.
disable video on the phones).
If you are experiencing call disconnects when completing consultative transfers with
queuing over UDP when using CUPS version 7.0(1), use the following workaround:
queuing over UDP when using CUPS version 7.0(1), use the following workaround:
use the TCP transport on the CUPS static routes pointing to CUCM.
use the TCP transport on the SIP trunk security profile on CUCM. It has to be the
SIP trunk used for the VRU leg of the transfer. This is the trunk used with MTP
regarding CSCsm12716 mentioned above.
SIP trunk used for the VRU leg of the transfer. This is the trunk used with MTP
regarding CSCsm12716 mentioned above.