Cisco Cisco Customer Voice Portal 8.0(1) Release Notes

Release Notes for Cisco Unified Customer Voice Portal, Release 7.0(2) 

 

15 

 

takebackPercentage 

All of these parameters are configurable via the VBAdmin. 

The RAI is NOT a factor of just the total calls but the IVR ports and takeback percentage, 
transferred calls do play a role in it. The formula used for sending RAI follows. 

The RAI indicator instructs the Gatekeeper to stop routing further incoming calls to the 
H.323 service if the number of active incoming calls exceeds: 

 

(RAIMaxThreshold/100)*MaxTotalCalls  

–or– 

 

(RAIMaxThreshold/100)*maxIVRports - (currentTransferedCalls * 
(takebackPercentage/100)) 

The RAI indicator instructs the Gatekeeper to start routing incoming calls to the H.323 
service if the number of active incoming calls drops below: 

 

(RAIMinThreshold/100)*MaxTotalCalls 

–or– 

 

(RAIMinThreshold/100)*maxIVRports - (currentTransferedCalls * 
(takebackPercentage/100)) 

When it is necessary to change the IP Address of a Call Server, a specific set of steps must 
be followed. The steps are documented in the Customer Voice Portal DocWiki, available 
online at: 

In addition to the resolved caveats listed above, you can also find the latest resolved 
caveat information through Bug Toolkit, which is an online tool that is available for 
customers to query defects according to their own needs.  You need an account with 
Cisco.com (Cisco Connection Online) to use the Bug Toolkit to find open and resolved 
caveats of any severity for any release.