Cisco Cisco Customer Voice Portal 8.0(1) Release Notes
Release Notes for Cisco Unified Customer Voice Portal, Release 7.0(2)
7
Before you attempt to install, do the following:
Close and Unlock All Unified CVP Related Files
Backup VoiceXML Server Customer Audio Files
Before you attempt to install or uninstall Unified CVP Release 7.0(2) Maintenance
Release, make sure that all unnecessary applications are shut down and opened files are
closed. If a file that the Unified CVP installation program requires is locked, a failed
installation or uninstallation could result.
Release, make sure that all unnecessary applications are shut down and opened files are
closed. If a file that the Unified CVP installation program requires is locked, a failed
installation or uninstallation could result.
VoiceXML Server saves custom audio files in the web deployment directory of either
Apache Tomcat or IBM WebSphere Application Server. When installation or
uninstallation of the Unified CVP 7.0(2) Maintenance Release of Unified CVP includes
updating of the VoiceXML Server component, the previous deployment of VoiceXML
Server, including any custom audio files in this directory, is completely removed.
Therefore, if you wish to continue using the custom audio files from the previous
deployment, you must back up the files manually in a temporary directory prior to
installing or uninstalling the service release. These files may be restored back to their
deployment location. Deployment directory examples:
Apache Tomcat or IBM WebSphere Application Server. When installation or
uninstallation of the Unified CVP 7.0(2) Maintenance Release of Unified CVP includes
updating of the VoiceXML Server component, the previous deployment of VoiceXML
Server, including any custom audio files in this directory, is completely removed.
Therefore, if you wish to continue using the custom audio files from the previous
deployment, you must back up the files manually in a temporary directory prior to
installing or uninstalling the service release. These files may be restored back to their
deployment location. Deployment directory examples:
Tomcat deployments - %CVP_HOME%\VXMLServer\Tomcat\webapps\CVP\audio
WebSphere deployments - %WAS_HOME%\profiles\AppSrv01\installedApps\serverCell\CVP VXML
server.ear\CVP.war\audio
WebSphere deployments - %WAS_HOME%\profiles\AppSrv01\installedApps\serverCell\CVP VXML
server.ear\CVP.war\audio
Unified CVP 7.0(2) can be installed in the following ways:
an existing installation of Unified CVP 7.0 would already have Unified CVP
7.0(1) installed; Release 7.0(2) would be installed over this
7.0(1) installed; Release 7.0(2) would be installed over this
for a new installation of Unified CVP 7.0 that uses only Microsoft Windows,
install Unified CVP 7.0(1) and then immediately install Release 7.0(2) over this---
configuration between the installation of Release 7.0(1) and Release 7.0(2) is
allowed but optional
install Unified CVP 7.0(1) and then immediately install Release 7.0(2) over this---
configuration between the installation of Release 7.0(1) and Release 7.0(2) is
allowed but optional
for a new installation of Unified CVP 7.0 that uses AIX, install Unified CVP
7.0(1), then immediately install Release 7.0(2) over this---configuration between
the installation of Release 7.0(1) and Release 7.0(2) is allowed but optional
7.0(1), then immediately install Release 7.0(2) over this---configuration between
the installation of Release 7.0(1) and Release 7.0(2) is allowed but optional