Cisco Cisco Expressway Maintenance Manual
In some cases (most commonly a fresh VM installation that has not been upgraded), these files will not be present on
the system. If so, these files must first be put in place using SCP as root.
the system. If so, these files must first be put in place using SCP as root.
Performing a Reset to Default Configuration
The following procedure must be performed from the serial console (or via a direct connection to the appliance with a
keyboard and monitor). This is because the network settings will be rewritten, so any SSH session used to initiate the
reset would be dropped and the output of the procedure would not be seen.
keyboard and monitor). This is because the network settings will be rewritten, so any SSH session used to initiate the
reset would be dropped and the output of the procedure would not be seen.
The process takes approximately 20 minutes.
1.
Log in to the system as root.
2.
Type
factory-reset
3.
Answer the questions as required:
The recommended responses will reset the system completely to a factory default state.
Prompt
Recommended response
Keep option keys [YES/NO]?
YES
Keep IP configuration [YES/NO]?
YES
Keep ssh keys [YES/NO]?
YES
Keep ssl certificates and keys [YES/NO]?
YES
Keep root and admin passwords [YES/NO]?
YES
Save log files [YES/NO]?
YES
4.
Finally, confirm that you want to proceed.
Resetting via USB Stick
Cisco TAC may also suggest an alternative reset method. This involves downloading the software image onto a USB
stick and then rebooting the system with the USB stick plugged in.
stick and then rebooting the system with the USB stick plugged in.
If you use this method you must clear down and rebuild the USB stick after use. Do not reset one system and then
take the USB stick and re-use it on another system.
take the USB stick and re-use it on another system.
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Cisco Expressway Administrator Guide
Reference Material