Cisco Cisco Customer Voice Portal Downloads

Unified ICME script
configuration (though this

HTTP (URL with VXML
response)

VXML Server

Gateway

does not apply for VXML
Server (standalone))

Customer identified by
calling information; Unified

Proprietary

Unified ICME

Unified ICMH

ICMH configuration
determines Unified ICME

Unified ICME Configuration

SQL Gateway

Customer database

Unified ICME

Unified ICME Configuration

IVR Service

Operations Console

JDBC

Informix DB

Reporting Server

Operations Console,
VoiceXML script, and

Proprietary

Call Server

VXML Server

Unified ICME script
configuration

Planning Guide for Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal 4.1(1)