Cisco Cisco Customer Voice Portal Downloads
Table of Contents
Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................3
Conventions................................................................................................................................................4
Obtaining Documentation, Obtaining Support, and Security Guidelines....................................................5
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................3
Conventions................................................................................................................................................4
Obtaining Documentation, Obtaining Support, and Security Guidelines....................................................5
Functional Overview...................................................................................................................................8
Unified CVP Solution Components.............................................................................................................9
Unified CVP Solution Components.............................................................................................................9
SIP and H.323.....................................................................................................................................10
Typical Call Flow..................................................................................................................................10
Unified CVP Product Components......................................................................................................12
Unified CVP Solution Components......................................................................................................16
Typical Call Flow..................................................................................................................................10
Unified CVP Product Components......................................................................................................12
Unified CVP Solution Components......................................................................................................16
Prerequisite Tasks....................................................................................................................................19
Internal Interfaces Table...........................................................................................................................21
Internal Interfaces Table...........................................................................................................................21
SIP Restrictions...................................................................................................................................24
Queue and Transfer Model...................................................................................................................25
Queue and Transfer Model...................................................................................................................25
Call Director Scenario..........................................................................................................................28
VRU-Only Scenario.............................................................................................................................32
Comprehensive Scenario....................................................................................................................35
VXML Server (Standalone) Scenario...................................................................................................38
VRU-Only Scenario.............................................................................................................................32
Comprehensive Scenario....................................................................................................................35
VXML Server (Standalone) Scenario...................................................................................................38
Centralized Single-Site Geography......................................................................................................43
Centralized Multi-Site Geography........................................................................................................43
Centralized Branch Geography............................................................................................................43
Standalone Branch Geography............................................................................................................44
Centralized Multi-Site Geography........................................................................................................43
Centralized Branch Geography............................................................................................................43
Standalone Branch Geography............................................................................................................44
Sizing........................................................................................................................................................49
Backup and Restore.................................................................................................................................49
Synchronizing Timestamps......................................................................................................................50
Backup and Restore.................................................................................................................................49
Synchronizing Timestamps......................................................................................................................50
High Availability SIP-Based Call Flow......................................................................................................52
High Availability H.323-Based Call Flow...................................................................................................58
Survivability of Existing Calls....................................................................................................................63
Non-Call Handling Components...............................................................................................................65
High Availability H.323-Based Call Flow...................................................................................................58
Survivability of Existing Calls....................................................................................................................63
Non-Call Handling Components...............................................................................................................65
Planning Guide for Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal 4.1(1)
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