Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

5-60

CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)

Chapter 5 Application Level Interfaces

Supervisor Service

SupervisoryAction

One of the values from

Table 5-43

specifying the

desired call supervision
operation.

USHORT

Floating Part

Field Name

Value

Data Type

Max.
Size

AgentConnection
DeviceID

The identifier of the
connection of the agent call
and the agent’s device. Either
ConnectionCallID and
ConnectionDeviceID, or one
of AgentExtension, AgentID,
or AgentInstrument must be
provided.

STRING

Supervisor Connection
DeviceID

The identifier of the
connection of the supervisor
call and the supervisor’s
device. Either Connection
CallID and Connection
DeviceID, or one of Agent
Extension, AgentID, or Agent
Instrument must be provided.

STRING

AgentExtension

The agent’s ACD teleset
extension. Either Connection
CallID and ConnectionDevice
ID, or one of AgentExtension,
AgentID, or AgentInstrument
must be provided.

STRING

AgentID

The agent’s ACD login ID.
Either ConnectionCallID and
ConnectionDeviceID, or one
of AgentExtension, AgentID,
or AgentInstrument must be
provided.

STRING

AgentInstrument

The agent’s ACD instrument
number. Either Connection
CallID and ConnectionDevice
ID, or one of AgentExtension,
AgentID, or AgentInstrument
must be provided.

STRING

Table 5-42

SUPERVISE_CALL_REQ Message Format (continued)