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Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

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5-14
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5      Application Level Interfaces
Client Events Service
SkillGroupNumber
The number of the agent Skill Group 
the call is attributed to, as known to 
the peripheral. May contain the 
special value NULL_SKILL_ 
GROUP (
) when not 
applicable or not available. Some 
ACDs ignore this field and/or use 
the ACD default; see the list 
immediately following 
UINT
4
SkillGroupID
The ICM SkillGroupID of the agent 
SkillGroup the call is attributed to. 
May contain the special value 
NULL_SKILL_GROUP (
when not applicable or not available.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0 
when skill group priority is not 
applicable or not available.
USHORT
2
AnsweringDevice 
Type
The type of device ID in the 
AnsweringDeviceID floating field 
(
).
USHORT
2
CallingDeviceType
The type of device ID in the 
CallingDeviceID floating field 
(
).
USHORT
2
CalledDeviceType
The type of device ID in the 
CalledDeviceID floating field 
(
).
USHORT
2
LastRedirect 
DeviceType
The type of device ID in the 
LastRedirect DeviceID floating 
field (
).
USHORT
2
LocalConnection 
State
The state of the local end of the 
connection (
USHORT
2
EventCause
A reason for the occurrence of the 
event (
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice 
ID 
The device ID of the device 
associated with the connection.
STRING
64
AnsweringDevice 
ID (optional)
The device ID of the device that 
answered the call.
STRING
64
CallingDeviceID 
(optional)
The device ID of the calling device. STRING
64
CalledDeviceID 
(optional)
The device ID of the originally 
called device.
STRING
64
Table 5-6
CALL_ESTABLISHED_EVENT Message Format (continued)