Cisco Cisco Expressway Maintenance Manual
To create a system snapshot file:
1.
Click one of the snapshot buttons to start the download of the snapshot file. Typically your support
representative will tell you which type of snapshot file is required.
representative will tell you which type of snapshot file is required.
—
The snapshot creation process will start. This process runs in the background. If required, you can navigate
away from the snapshot page and return to it later to download the generated snapshot file.
away from the snapshot page and return to it later to download the generated snapshot file.
—
When the snapshot file has been created, a Download snapshot button will appear.
2.
Click Download snapshot. A pop-up window appears and prompts you to save the file (the exact wording
depends on your browser). Select a location from where you can easily send the file to your support
representative.
depends on your browser). Select a location from where you can easily send the file to your support
representative.
Configuring Network Log Levels
The Network Log configuration page (Maintenance > Diagnostics > Advanced > Network Log configuration) is
used to configure the log levels for the range of Network Log message modules.
used to configure the log levels for the range of Network Log message modules.
Caution
: changing the logging levels can affect the performance of your system. You should only change a log level
on the advice of Cisco customer support.
To change a logging level:
1.
Click on the Name of the module whose log level you want to modify.
2.
Choose the required Level from the drop-down list.
—
A log level of Fatal is the least verbose; Trace is the most verbose.
—
Each message category has a log level of Info by default.
3.
Click Save.
Configuring Support Log Levels
The Support Log configuration page (Maintenance > Diagnostics > Advanced > Support Log configuration) is
used to configure the log levels for the range of Support Log message modules.
used to configure the log levels for the range of Support Log message modules.
Caution
: changing the logging levels can affect the performance of your system. You should only change a log level
on the advice of Cisco customer support.
To change a logging level:
1.
Click on the Name of the module whose log level you want to modify.
2.
Choose the required Level from the drop-down list.
—
A log level of Fatal is the least verbose; Trace is the most verbose.
—
Each message category has a log level of Info by default.
3.
Click Save.
Incident Reporting
The incident reporting feature of the Expressway automatically saves information about critical system issues such as
application failures. You can:
application failures. You can:
■
to Cisco customer support
■
■
The information contained in these reports can then be used by Cisco customer support to diagnose the cause of the
failures. All information gathered during this process will be held in confidence and used by Cisco personnel for the
sole purpose of issue diagnosis and problem resolution.
failures. All information gathered during this process will be held in confidence and used by Cisco personnel for the
sole purpose of issue diagnosis and problem resolution.
203
Cisco Expressway Administrator Guide