Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Keys
and Null
Option:
and Null
Option:
Data Type:
Description:
Field Name:
NULL
DBFLT4
The service level for this call type since midnight.
This is derived from ServiceLevelCallsToday and
ServiceLevelCallsOfferedToday.
This is derived from ServiceLevelCallsToday and
ServiceLevelCallsOfferedToday.
ServiceLevelToday
NULL
DBINT
Calls that redirected on no answer within SL threshold
within the current half-hour interval.
within the current half-hour interval.
ServiceLevelRONAHalf
NULL
DBINT
Calls that redirected on no answer within SL threshold
within the rolling five-minute interval.
within the rolling five-minute interval.
ServiceLevelRONATo5
NULL
DBINT
Calls that redirected on no answer within SL threshold
sicne midnight.
sicne midnight.
ServiceLevelRONAToday
NULL
DBINT
The total talk time in seconds for calls of this call type
ending during the current half-hour interval.
ending during the current half-hour interval.
TalkTimeHalf
This field is applicable to both ICM and IPCC
Enterprise
Enterprise
with the following exception: the field is
not incremented if the call is answered by an agent on
a standard ACD unless the call was translation routed.
a standard ACD unless the call was translation routed.
NULL
DBINT
The total talk time in seconds for calls of this call type
ending during the rolling five-minute interval.
ending during the rolling five-minute interval.
TalkTimeTo5
NULL
DBINT
A total of talk time in seconds for calls of this call
type ending since midnight.
type ending since midnight.
TalkTimeToday
NULL
DBINT
The total number of queued calls, non-queued calls,
and calls that abandoned at the agent desktop in the
current half-hour interval.
and calls that abandoned at the agent desktop in the
current half-hour interval.
TotalCallsAbandHalf
NULL
DBINT
The total number of queued calls, non-queued calls,
and calls that abandoned at the agent desktop in the
rolling five-minute interval.
and calls that abandoned at the agent desktop in the
rolling five-minute interval.
TotalCallsAbandTo5
NULL
DBINT
The total number of queued calls, non-queued calls,
and calls that abandoned at the agent desktop since
midnight.
and calls that abandoned at the agent desktop since
midnight.
TotalCallsAbandToday
Campaign Table
This table is in the
. To see database rules for these tables,
click
It contains a description of all the configured campaigns that a Outbound Option implementation
may use. There is a single row for every configured campaign.
may use. There is a single row for every configured campaign.
Use the Outbound Option Configuration option within ICM Configuration Manager to modify
Campaign table rcords.
Campaign table rcords.
Note:
If Outbound Option was not selected during setup, this table will contain no data.
Related Tables
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
97
Chapter 2: All Tables
Campaign Table