Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Keys and
Null Option:
Null Option:
Data Type:
Description:
Field Name:
NULL
DBINT
Reserved for future use
FutureUseInt4
NULL
DBINT
Reserved for future use
FutureUseInt5
NULL
DBINT
The number of calls in a half-hour period that
detected a network answering machine.
detected a network answering machine.
NetworkAnsMachineDetectToHalf
NULL
DBINT
The number of calls made during the half
hour interval which were not answered.
hour interval which were not answered.
NoAnswerDetectToHalf
NULL
DBINT
The number of calls in a half-hour period not
receiving dial tone.
receiving dial tone.
NoDialToneDetectToHalf
NULL
DBINT
The number of calls in a half-hour period not
receiving a ring back tone.
receiving a ring back tone.
NoRingBackDetectToHalf
NULL
DBINT
The number of calls where the customer
requested a personal callback.
requested a personal callback.
PersonalCallbackCountToHalf
AK-1 NOT
NULL
NULL
DBFLT8
A value used internally by the ICM software
to track virtual time.
to track virtual time.
RecoveryKey
NULL
DBINT
The number of calls made during the
half-hour interval in which SIT tones were
detected.
half-hour interval in which SIT tones were
detected.
SITToneDetectToHalf
PK NOT
NULL
NULL
DBINT
The time zone for the date and time. The
value is the offset in minutes from UTC
(formerly called GMT).
value is the offset in minutes from UTC
(formerly called GMT).
TimeZone
NULL
DBINT
The number of calls made during the
half-hour interval in which a voice was
detected.
half-hour interval in which a voice was
detected.
VoiceDetectToHalf
NULL
DBINT
The number of calls where the customer
phone number was incorrect (the customer
did not live there).
phone number was incorrect (the customer
did not live there).
WrongNumberCountToHalf
Dialer_Port_Map Table
. To see database rules for these tables,
click
Note:
If Outbound Option was not selected during setup, this table will contain no data.
Maps port numbers on the dialer to the ports on the ACD, and identifies the ACD stations and
their mapping to dialer ports. Use the Blended Agent Configuration option within ICM
Configuration Manager to modify Dialer_Port_Map records. The Primary Key (PK) is
nonclustered
their mapping to dialer ports. Use the Blended Agent Configuration option within ICM
Configuration Manager to modify Dialer_Port_Map records. The Primary Key (PK) is
nonclustered
.
Related table
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
134
Chapter 2: - All Tables
Dialer_Port_Map Table