Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Network_Vru_Script Table
Each row identifies a script used by a network VRU to handle a call. A VRU script is managed
by the VRU itself. It is not stored in the ICM database or directly managed by the ICM softw
by the VRU itself. It is not stored in the ICM database or directly managed by the ICM softw
are.
The ICM software can only direct the VRU to run the script. You can configure a VRU script
in the ICM Configuration Manager. You can then reference it in an ICM routing script.
in the ICM Configuration Manager. You can then reference it in an ICM routing script.
(via CustomerDefinitionID)
(via NetworkTargetID)
Table 131: Indexes for Network_Vru_Script Table
index_keys
index_description
index_name
EnterpriseName
nonclustered, unique, unique key
located on PRIMARY
located on PRIMARY
XAK1Network_VRU_Script
VruScriptName, NetworkTargetID
nonclustered, unique, unique key
located on PRIMARY
located on PRIMARY
XAK2Network_VRU_Script
NetworkVruScriptID
clustered, unique, primary key
located on PRIMARY
located on PRIMARY
XPKNetwork_VRU_Script
Fields in Network_Vru_Script Table:
Keys and Null
Option:
Option:
Data Type:
Description:
Field Name:
NOT NULL
CHANGESTAMP
Incremented when the record is changed in the
central database.
central database.
ChangeStamp
NULL
varchar(255)
An optional string that is sent to the VRU to
initialize the script.
initialize the script.
ConfigParam
FK NULL
DBINT
Identifies the customer definition associated with
the script.
the script.
CustomerDefinitionID
NULL
DESCRIPTION
Additional information about the script.
Description
AK-1 NOT NULL
VNAME32
An enterprise name for the VRU script. This name
must be unique among all VRU scripts in the
enterprise.
must be unique among all VRU scripts in the
enterprise.
EnterpriseName
NOT NULL
DBCHAR
Indicates whether the script can be interrupted (for
example, if an agent becomes available to handle
the call):
example, if an agent becomes available to handle
the call):
Interruptible
• Y = Interruptible
• N = Not interruptible
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
206
Chapter 2: - All Tables
Network_Vru_Script Table