Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Keys and
Null
Option:
Null
Option:
Data Type:
Description:
Field Name:
NOT NULL
DBINT
Indicates whether the agent is allowed or
required to enter wrap-up data after an inbound
call:
required to enter wrap-up data after an inbound
call:
WrapupDataIncomingMode
• 0= Required
• 1 = Optional
• 2= Not allowed
NOT NULL
DBINT
Indicates whether the agent is allowed or
required to enter wrap-up data after an outbound
call:
required to enter wrap-up data after an outbound
call:
WrapupDataOutgoingMode
• 0= Required
• 1 = Optional
• 2= Not allowed
Agent_Distribution Table
category. For database rules,
click
Each row indicates whether to send real-time and historical agent data from a specific peripheral
to a specific Distributor AW.
to a specific Distributor AW.
Use ICM Configuration Manager to add, update, and delete Agent_Distribution records.
Table 6: Related Table for Agent_Distribution
Table 7: Indexes for Admin_Distribution Table
index_keys
index_description
index_name
PeripheralID, DistributorSiteName
nonclustered, unique, unique key
located on PRIMARY
located on PRIMARY
XAK1Agent_Distribution
AgentDistributionID
clustered, unique, primary key
located on PRIMARY
located on PRIMARY
XPKAgent_Distribution
Fields in Agent_Distribution Table :
Keys and Null Option:
Data Type:
Description:
Field Name:
PK NOT NULL
DBINT
A unique identifier for the agent distribution.
AgentDistributionID
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
26
Chapter 2: - All Tables
Agent_Distribution Table