Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Meaning
LabelType
Values
Values
Normal
0
DNIS Override (the ICM software returns the specific DNIS value to be
used with the label)
used with the label)
1
Busy (instructs the routing client to play a busy signal to caller)
2
Ring (instructs the routing client to play an unanswered ring to caller)
3
Post-Query (instructs the routing client to re-enter its call processing plan
at a specific point)
at a specific point)
4
Resource (used internally for special routing client resources, such as a
network VRU)
network VRU)
5
Note:
Not all label types are valid for all routing client types.
Logical Interface Controller Fields
The LogicalControllerType field uses a subset of the values for Event.SystemType listed in the
following table. The ClientType field indicates the type of peripheral or routing client associated
with the controller:
following table. The ClientType field indicates the type of peripheral or routing client associated
with the controller:
Meaning
Value
Avaya DEFINITY ECS, without Expert Agent Selection (EAS)
1
1
MCI
2
Sprint
3
Aspect CallCenter
4
Nortel Meridian
5
Rockwell Galaxy without priority enhancements (r1.3)
2
6
AT&T GTN
7
Generic Network Interface Controller (GenNIC)
8
Avaya G2
9
Rockwell Galaxy
10
1)
This value was also formerly used for the AT&T USS network.
2)
This value is for backwards compatibility with ICM software Release 1.3 only.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
414
Chapter 4: - Field Values
Logical Interface Controller Fields