Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Meaning
Target Type Values
Response Template
47
Enterprise Route
48
Person
49
Media Routing Domain Member
50
Media Routing Domain
51
Application Path
52
Peripheral MRD
53
Script Queue Meters
54
Campaign Target Sequence
55
Microapp Defaults
56
Microapp Currency
57
Microapp Locale
58
The Script_Cross_Reference.LocalID field indicates the script object that references the target.
The Script_Cross_Reference.ForeignKey indicates the specific configuration record referenced.
The Script_Cross_Reference.ForeignKey indicates the specific configuration record referenced.
Termination Call Detail: Call Disposition and CallDispositionFlag Fields
The
has two fields that provide details on why the
call was considered handled, abandoned, and so forth.
The Call Disposition field gives the final disposition of call (or how the call terminated).
•
1 = Abandoned in Network
In ICM, indicates the call was abandoned, or dropped, before being terminated at a target
device (for instance, an ACD, IVR, Desklink, etc.).
device (for instance, an ACD, IVR, Desklink, etc.).
In IPCC Enterprise, indicates that the call was routed to an agent but it never arrived or
arrived after the PIM reservation timed-out. (The default timeout is 7 seconds.) An agent
will be set to Not Ready if it misses two consecutive routed calls, Peripheral Call Type will
normally be two, and the Call Type ID and Network Target ID will be filled in.
arrived after the PIM reservation timed-out. (The default timeout is 7 seconds.) An agent
will be set to Not Ready if it misses two consecutive routed calls, Peripheral Call Type will
normally be two, and the Call Type ID and Network Target ID will be filled in.
In Outbound Option, this result code indicates customer phone not in service.
•
2 = Abandoned in Local Queue
In ICM, indicates the call was abandoned in the ACD queue while queued to an ACD
answering resources (for instance, a skill group, voice port, trunk, etc.)
answering resources (for instance, a skill group, voice port, trunk, etc.)
Does not apply to IPCC Enterprise.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
428
Chapter 4: - Field Values
Termination Call Detail: Call Disposition and CallDispositionFlag Fields