Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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53 = Partial call
This code simplifies the process of distinguishing interim from final TCD records at reporting
or extract time.
or extract time.
Records that contain this CallDisposition code are considered interim records.
OPC will be changed to set a new “PartialCall” EventCause when it receives a
GEO_NewTransaction_Ind message from any PIM, and OPC’s EventCauseToDisposition()
needs to translate that EventCause to the new “PartialCall” CallDisposition.
GEO_NewTransaction_Ind message from any PIM, and OPC’s EventCauseToDisposition()
needs to translate that EventCause to the new “PartialCall” CallDisposition.
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54 = Drop Network Consult
A Network Consult was established, and the agent then reconnected.
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55 = Network Consult Transfer
The Network Consult was established, and then the transfer was completed.
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57 = Abandon Network Consult
The Network Consult was never established (ringing, but not answered), and the agent gives
up and reconnects.
up and reconnects.
The CallDispositionFlag field provides detail on the call disposition.
Flags are:
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DBCDF_HANDLED = 1
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DBCDF_ABANDONED = 2
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DBCDF_SHORT = 3
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DBCDF_ERROR = 4
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DBCDF_REDIRECTED = 5
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DBCDF_REQUERY = 6
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DBCDF_INCOMPLETE = 7
Termination Call Detail: Peripheral Call Type
The PeripheralCallType field in the
offers information
about the type of the call as reported by the peripheral.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
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Chapter 4: - Field Values
Termination Call Detail: Peripheral Call Type