Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Keys and Null
Option:
Option:
Data Type:
Description:
Field Name:
28
= TASK_INIT_REQ
•
• 29 = TASK_INIT_IND
• 30 = ROUTER_ASSIGNED_TASK
• 31 = PRE_CALL_TIMEOUT
NULL
DBINT
A unique number generated at the PG. Values are
reused after about 250 million calls.
reused after about 250 million calls.
ICRCallKey
PK, FK NOT
NULL
NULL
DBINT
The date and time at which the state change
occurred.
occurred.
MRDomainID
NULL
DBINT
Key assigned by the peripheral to the call
associated with the event.
associated with the event.
PeripheralCallKey
NULL
DBINT
Code received from the peripheral indicating the
reason for the state change.
reason for the state change.
ReasonCode
AK-1 NOT
NULL
NULL
DBFLT8
A unique ID assigned to each record and used
internally by the ICM/IPCC Enterprise software
to track the record.
internally by the ICM/IPCC Enterprise software
to track the record.
RecoveryKey
NULL
DBINT
These fields are not set for calls.
RouterCallKey,
RouterCallKeyDay,
RouterCallKeySequenceNumber
RouterCallKeyDay,
RouterCallKeySequenceNumber
For non-voice tasks, these three fields together
identify the task (if any) that caused the agent’s
state to change.
identify the task (if any) that caused the agent’s
state to change.
NULL
DBINT
Identifies the skill group the event is associated
with.
with.
SkillGroupSkillTargetID
PK, FK NOT
NULL
NULL
DBINT
Identifies the agent.
SkillTargetID
PK NOT
NULL
NULL
DBINT
The time zone for the date and time. The value
is the offset in minutes from GMT.
is the offset in minutes from GMT.
TimeZone
Agent_Targeting_Rule Table
This table is in the
category. To see database rules for these tables, click
The table decribes the basic rules for routing calls to agents
Table 22: Related tables for Agent_Targeting_Rule
AgentTargetingRuleID)
(via
AgentTargetingRuleID)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
53
Chapter 2: All Tables
Agent_Targeting_Rule Table