Cisco Cisco IPCC Web Option Technical References
2-317
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Service_Array Table
(via SkillTargetID)
Service_Array Table
A service array is a collection of service which might be associated with different peripherals, but are
all associated with the same Peripheral Gateway (PG). You can route calls to a service array and let the
PG choose among the member services.
all associated with the same Peripheral Gateway (PG). You can route calls to a service array and let the
PG choose among the member services.
Use the Service Explorer tool to add, update, and delete Service_Array records.
Related tables:
(via ScheduleID)
(via SkillTargetID)
(via LogicalControllerID)
Table 2-339 Service_Array Table Constraints
Constraint
Field Name(s)
PK
SkillTargetID
AK-1
EnterpriseName
FK
LogicalControllerID
ScheduleID
ScheduleID
Table 2-340 Service_Array Table
Field Name
Description
Data Type
Keys and
Null Option
Null Option
ChangeStamp
Incremented when the record is changed in the
central database.
central database.
CHANGESTAMP
NOT NULL
Description
Additional information about the service array.
DESCRIPTION
NULL
EnterpriseName
An enterprise name for the service array. This
name must be unique among all service arrays in
the enterprise.
name must be unique among all service arrays in
the enterprise.
VNAME32
AK-1
NOT NULL
LogicalControllerID
Identifies the Peripheral Gateway associated with
the service array.
the service array.
DBSMALLINT
FK
NOT NULL
ScheduleID
Identifies a schedule associated with the service
array.
array.
DBINT
FK
NULL
SkillTargetID
An identifier that is unique among all skill targets
in the enterprise.
in the enterprise.
DBINT
PK
NOT NULL