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Cisco Cisco Unified Intelligent Contact Management Software User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted
Chapter 5      Skill Group Report Templates
IPCC Enterprise Skill Group Reports
Data:
Enterprise Skill Group 
The enterprise skill group's enterprise name and ID. 
Derived from: Enterprise_Skill_Group.EnterpriseName  + 
Enterprise_Skill_Group.EnterpriseSkillGroupID
DateTime
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and 
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Number of Full Time Equivalent (FTE) Agents Logon Total
The FTE value for the number of agents logged on to the system in the half hour 
interval.
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf / 1800
Number of Full Time Equivalent (FTE) Agents  Not Ready
The FTE value for the number of agents in the Not Ready state in the half hour interval.
Derived from: Skill_Group_Half_Hour.NotReadyTimeToHalf / 1800
Number of Full Time Equivalent (FTE) Agents  Not Active
The FTE value for the number of agents in the Not Active or Available state in the half 
hour interval.
Derived from: Skill_Group_Half_Hour.AvailTimeToHalf / 1800
Number of Full Time Equivalent (FTE) Agents  Active
The FTE value for the number of agents in the Active,  Talking In, Talking Out, and 
Talking Other states in the half hour interval.
Derived from: Skill_Group_Half_Hour.TalkTimeToHalf / 1800
Number of Full Time Equivalent (FTE) Agents Wrapup
The FTE value for the number of agents who are involved in after-call work in the half 
hour interval.
Derived from: (Skill_Group_Half_Hour.WorkReadyTimeToHalf + 
Skill_Group_Half_Hour.WorkNotReadyTimeToHalf) / 1800
Number of Full Time Equivalent (FTE) Agents  Other
The FTE value for the number of agents in the Busy Other state in the half hour 
interval.
Derived from: Skill_Group_Half_Hour.BusyOtherTimeToHalf / 1800
Number of Full Time Equivalent (FTE) Agents  Hold 
The FTE value for the number of agents in the Hold state in the half hour interval.
Derived from: (Skill_Group_Half_Hour.HoldTimeToHalf/1800)