Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

How to Delete an Agent Supervisor

You delete an agent supervisor by simply modifying the Agent record in the Configuration
Manager.

Accesses an Agent record.

Select the Supervisor tab in the Agent Explorer
tool application when deleting an Agent record.

1

Agent is no longer designated as a supervisor.

Uncheck the Supervisor Agent check box.

2

Note: If you want to delete the entire record, follow
the guidelines for deleting an Agent record in the
"

" section.

How to Create Agent Teams

After adding agents with the Agent Explorer tool, you can create agent teams with the Agent
Team List tool.

Access the Agent Team List tool.

Access the Agent Team List tool in the
Configuration Manager.

1

Allows you to begin defining a new agent team.
Complete the window, adding desired agents to the
team.

Select Retrieve, and then select Add to add a
new agent team.

2

Allows you to select agents to add to the team.

Select the Members tab.

3

Allows you to designate a supervisor for the team.

Select the Supervisor tab.

4

With Unified CCE, assign both a primary and a
secondary supervisor to each agent team.

How to Delete Agent Teams

You delete agent teams with the Agent Teams List tool. You cannot delete a team until you
have removed the agent and supervisor from that team.

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)