Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

call will be routed by a Unified ICM
routing script.

•

Indicate the appropriate wildcard character.

•

Set the Post Route text box to Yes.

•

Select a valid Dialed Number associated with the routing
script used to route the agent call.

•

Set the Dial Number Type Plan to indicate the type of
call.

Ensures that agents are allowed to or
restricted from placing different types
of outbound calls.

Ensure Agent Desk Settings are set to identify the types of
calls agents can place.

4

How to Use the Dialed Number Plan to Set Up Basic Dialing Substitutions for Agent Calling

Follow these steps to configure a Dialed Number Plan entry to route an agent call through the
system software.

Matches the agent's dialed string to the Dial
String indicated in the entry. This Dial String

Insert an entry in the Dialed Number Plan dialog.
Using the fields in this window, make sure to:

1

is used to place the call (the call will not be
routed by the system software).

•

Indicate the appropriate wildcard character.

•

Set the PostRoute field to No.

•

Identify a valid Dial String used to place the call.

•

Set the Dial Number Type Plan to indicate the
type of call.

Ensures that agents make only the types of
outbound calls they are permitted to make.

Ensure Agent Desk Settings are set to identify the
types of calls agents can place.

2

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)