Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Figure 29: Unified CCX Script
The variables used in the script are shown at the bottom of the figure. The variables, this script,
and other scripts are described in detail in the "Designing IPCC Gateway Scripts" chapter in
Cisco Unified Contact Center Express Scripting and Development Series: Volume 1, Getting
Started with Scripts. The Unified CCX steps, agent-based routing, and skill-based routing are
also explained in that book as well as in Cisco Unified Contact Center Express Scripting and
Development Series: Volume 2, Editor Step Reference.
and other scripts are described in detail in the "Designing IPCC Gateway Scripts" chapter in
Cisco Unified Contact Center Express Scripting and Development Series: Volume 1, Getting
Started with Scripts. The Unified CCX steps, agent-based routing, and skill-based routing are
also explained in that book as well as in Cisco Unified Contact Center Express Scripting and
Development Series: Volume 2, Editor Step Reference.
Scripting on the Unified ICME Parent
The script on the Unified ICME parent interacts with the IPCC Express Gateway PG. The
following figure shows a Unified ICME parent script that selects Ready resource from skill
group and returns a CSQ label.
following figure shows a Unified ICME parent script that selects Ready resource from skill
group and returns a CSQ label.
Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)
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Chapter 3: Deploying Contact Center Gateway with Cisco Unified Contact Center Express
Routing in IPCC Express Gateway Deployments