Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

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IPCC Enterprise Gateway PG, which connects the Unified ICME system to Unified CCE or
Unified SCCE (with an IPCC System PG)

Figure 1 shows the relationship of the PGs to the Unified ICME system.

Figure 1: Unified ICME and PG Relationship

Contact Center Gateway PG provides all standard Peripheral Interface Manager (PIM) data and
functionality including:

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Call event notification

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Agent State notification

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Translation Routing

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Pre- and Post-Routing

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Real-time data

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Historical data

Additionally, Contact Center Gateway provides an autoconfiguration feature, which reduces
the need for repeating configuration tasks between Unified CCX or Unified CCE and the Unified
ICME systems. Autoconfiguration is described in more detail in the deployment chapters
(Chapters 2 and 3).

What is the Parent and Child Relationship?

The systems in a Contact Center Gateway deployment play different roles.

We use the terms parent and child to describe the relationship between these roles:

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Parent. The Unified ICME system that serves as the network or enterprise routing point.
The parent uses the appropriate Contact Center Gateway PGs to communicate to the CTI

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)