Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
server on the child Unified CCX or the child Unified CCE. The parent can route between
children.
children.
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Child. The Unified CCE or Unified CCX system that is set up to function as an ACD. For
a child Unified CCE, the IPCC Enterprise Gateway PG is used to communicate with the
parent Unified ICME system; for a child Unified CCX, the IPCC Express Gateway PG is
used. The child can receive calls routed from the parent but is not aware of any other
peripherals attached to the parent. For practical purposes, it is best to view the child as a stand
alone automatic call distributor (ACD).
a child Unified CCE, the IPCC Enterprise Gateway PG is used to communicate with the
parent Unified ICME system; for a child Unified CCX, the IPCC Express Gateway PG is
used. The child can receive calls routed from the parent but is not aware of any other
peripherals attached to the parent. For practical purposes, it is best to view the child as a stand
alone automatic call distributor (ACD).
Figure 2 illustrates this relationship.
Figure 2: Parent and Child Relationship
When deploying the Contact Center Gateway with either a Unified CCE, Unified SCCE, or
Unified CCX child, it is required that you get the child system working first before integrating
it with the parent Unified ICME system. For reporting purposes, it is best to collocate the Contact
Center Gateway PG with the System PG on the child. Collocating the PGs can help preserve
connectivity. If the System PG and the Gateway PG lose connectivity, reporting data on call
activity can be lost.
Unified CCX child, it is required that you get the child system working first before integrating
it with the parent Unified ICME system. For reporting purposes, it is best to collocate the Contact
Center Gateway PG with the System PG on the child. Collocating the PGs can help preserve
connectivity. If the System PG and the Gateway PG lose connectivity, reporting data on call
activity can be lost.
What is Autoconfiguration?
Autoconfiguration is a Contact Center Gateway feature that automatically uploads some basic
configuration from the child to populate tables on the parent Unified ICME. The tables that are
uploaded contain agent, skill group, service, call type, peripheral monitor, and device information.
configuration from the child to populate tables on the parent Unified ICME. The tables that are
uploaded contain agent, skill group, service, call type, peripheral monitor, and device information.
When autoconfiguration is enabled, manual configuration of agents, skill groups, services, and
peripheral monitor entries are not permitted by the Configuration Manager on the Unified ICME
parent.
peripheral monitor entries are not permitted by the Configuration Manager on the Unified ICME
parent.
Autoconfiguration is enabled by checking a box on the Peripheral tab of the PG Explorer in the
parent Unified ICME Configuration Manager. The peripheral gateway PIM upon startup
remembers the configuration level (keys) from the last time it got configuration information. It
parent Unified ICME Configuration Manager. The peripheral gateway PIM upon startup
remembers the configuration level (keys) from the last time it got configuration information. It
Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)
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Chapter 1: About Cisco Unified Contact Center Gateway
What is Autoconfiguration?