Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
You need the following documentation if using Unified Customer Voice Portal (Unified CVP)
as your IVR for queuing:
as your IVR for queuing:
•
Installation and Configuration Guide for Cisco Unified Customer Voice Portal
•
Configuration and Administration Guide for Cisco Unified Customer Voice Portal
You need the following documentation to help you understand enterprise-wide Reporting:
•
Reporting Guide for Cisco Contact Center Enterprise & Hosted
•
Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise
& Hosted
& Hosted
•
Reporting Guide for Cisco Unified Intelligent Contact Management Enterprise & Hosted
•
Database Schema Handbook, Cisco Unified ICM/Contact Center Enterprise & Hosted
•
WebView Installation and Administration Guide for Cisco Unified Contact Center Enterprise
& Hosted
& Hosted
•
WebView On-line Help and WebView Template Reference Guide for Cisco Unified Contact
Center Enterprise & Hosted
Center Enterprise & Hosted
•
Cisco Unified Contact Center Express Database Schema
•
Cisco Unified Contact Center Express Historical Reports User Guide
•
Cisco Unified Contact Center Express Historical Reporting Administrator and Developer
Guide
Guide
Conventions
This manual uses the following conventions:
Description
Convention
Boldface font is used to indicate commands, such as user entries,
keys, buttons, and folder and submenu names. For example:
keys, buttons, and folder and submenu names. For example:
boldface font
•
Choose Edit > Find.
•
Click Finish.
Italic font is used to indicate the following:
italic font
•
To introduce a new term. Example: A skill group is a
collection of agents who share similar skills.
collection of agents who share similar skills.
Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)
3
Preface
Conventions