Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

This chapter describes the modifications that must be made to the Cisco 
environment before RSM installation, specifically: 

Base system provisioning

Java EE 5 installation

JTAPI client libraries installation

Unified CM services enabling

Simulated phones configuration

Login pool simphone setup

RSM user group creation

RSM application user creation

Supervisor login account creation