Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
4-1
Remote Silent Monitoring Installation and Administration Guide
C H A P T E R
4
Installation
This chapter describes how to install the RSM server from the installation CD.
Information on environment variables, installed directory structure, ports used,
and security settings is also provided.
Information on environment variables, installed directory structure, ports used,
and security settings is also provided.
The installer automatically enables the VLEngine and PhoneSim services to run
at startup. Refer to Chapter 6, RSM Services, for information on how to enable,
check, and restart these services.
at startup. Refer to Chapter 6, RSM Services, for information on how to enable,
check, and restart these services.
Note
Before you install RSM, you must first perform the pre-installation tasks, as
described in Chapter 3.
described in Chapter 3.