Cisco Cisco Unified Contact Center Enterprise 9.0(4) Installation Guide
Figure 5: Unified SCCE Deployment Models
Choosing A Deployment Model: Load Considerations
In choosing a deployment model, consider the following guidelines and limitations:
•
All-in-One deployments of the Central Controller, Agent/IVR Controller, and Administration
& WebView Reporting are supported in lab environments only; Cisco does not support the
use of All-in-Ones in a live, production environment.
& WebView Reporting are supported in lab environments only; Cisco does not support the
use of All-in-Ones in a live, production environment.
•
Light-load production environments may choose to deploy the Central Controller and
Agent/IVR Controller on the same machine. Production environments that anticipate heavy
call load should install the Central Controller and Agent/IVR Controller on separate machines
for optimum performance.
Agent/IVR Controller on the same machine. Production environments that anticipate heavy
call load should install the Central Controller and Agent/IVR Controller on separate machines
for optimum performance.
•
Use duplexed deployments of the Central Controller and Agent/IVR controller in production
environments. Duplexed deployments add critical safeguards against machine failure.
environments. Duplexed deployments add critical safeguards against machine failure.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 3: Unified SCCE Deployment Models
Choosing A Deployment Model: Load Considerations