Cisco Cisco Unified Contact Center Enterprise 9.0(4) Installation Guide
Tool are not described in this guide. For instructions, see the Bulk Administration Tool Guide
for Cisco Unified Communications Manager.
for Cisco Unified Communications Manager.
To manually configure agent IP phones on the Unified CM, perform the following steps for
each agent IP Phone in your Unified SCCE system:
each agent IP Phone in your Unified SCCE system:
Step 1
In Unified CM Administration, select Device > Phone.
Step 2
On the Find and List Phones page, click Add New.
Step 3
On the Add a New Phone page, select the model of Cisco IP phone you are configuring from
the Phone Type drop-down list, and click Next.
the Phone Type drop-down list, and click Next.
Step 4
On the Phone Configuration page, select the device protocol from the drop-down list (either
SCCP or SIP), and click Next.
SCCP or SIP), and click Next.
The next Phone Configuration page has many options to complete. The Cisco Unified CM
Administration online Help is the best source for information to use on this page. When you
are finished, click Save.
Administration online Help is the best source for information to use on this page. When you
are finished, click Save.
A message displays that states that the phone has been added to the database. To add a directory
number to this phone, click one of the line links, such as Line [1] - Add a new DN, in the
Association Information pane that displays on the left side of the window. Then continue by
adding the directory number configuration settings. Note that the directory number is the agent's
ID for logging into the phone. If you use Outbound Option, set Call Waiting to On; otherwise,
set it to Off.
number to this phone, click one of the line links, such as Line [1] - Add a new DN, in the
Association Information pane that displays on the left side of the window. Then continue by
adding the directory number configuration settings. Note that the directory number is the agent's
ID for logging into the phone. If you use Outbound Option, set Call Waiting to On; otherwise,
set it to Off.
Step 5
Create additional phones, as necessary.
How to Set the Agent IP Phone Configuration on the IP Phone
You must set the configuration on each agent IP phone so that it can locate and connect to Cisco
Unified CM. To set the necessary configuration, on each agent IP phone in your Unified SCCE
system, complete the following steps:
Unified CM. To set the necessary configuration, on each agent IP phone in your Unified SCCE
system, complete the following steps:
Step 1
Press Settings.
Step 2
Press **# to unlock the configuration.
Step 3
Select Settings > Network Configuration > Select.
Step 4
Set Alternative TFTP to Yes.
Step 5
Press Save and then press Exit.
Step 6
Power cycle the phone. If you are using power plugs, pull the cord out of the phone and put it
back in again. If you are using inline power, disconnect and then reconnect the network cable.
back in again. If you are using inline power, disconnect and then reconnect the network cable.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 6: Installing and Configuring Cisco Unified CM for Unified SCCE
How to Configure Agent IP Phones for Unified SCCE