Cisco Headend System Release 2.7 Installation Guide

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Chapter 2    DNCS Pre-Upgrade Procedures 
 
 
 
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2  Type signonCount uninstall and press Enter
Note:  The utility is not permanently uninstalled; it is placed back into system 
memory the next time you run the signonCount utility. 
3  Type ps -ef | grep signonCount and then press Enter. A list of DNCS processes 
and process IDs display on the screen. 
4  Type kill -9 <processid> and then press Enter for each process ID displayed in 
step 3. 
5  Type ps -ef | grep signonCount and then press Enter to ensure all the processes 
are terminated. 
6  Repeat steps 4 and 5 for any process that continues to display active. Once 
completed the system should only display the grep process.