Cisco Cisco Prime Home 5.2 Getting Started Guide
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C45-722082-00 01/13
At-A-Glance
What Is the Value of Cisco Prime Home?
Cisco Prime™ Home is a server and cloud-based
network management platform based on the Broadband
Forum’s TR 069 suite of protocols to provision and
manage in-home devices. The solution discovers
detailed information about all connected devices in the
home and provides visibility for both service providers
and subscribers through easy-to-use web portals. The
platform also includes a flexible applications engine that
provides a means for the service provider to offer new,
high-value consumer home network applications.
network management platform based on the Broadband
Forum’s TR 069 suite of protocols to provision and
manage in-home devices. The solution discovers
detailed information about all connected devices in the
home and provides visibility for both service providers
and subscribers through easy-to-use web portals. The
platform also includes a flexible applications engine that
provides a means for the service provider to offer new,
high-value consumer home network applications.
What Problems Does It Help Solve?
The proliferation of Internet-connected devices and
the explosion of video and data traffic are driving
complexity in the home network. Increasing numbers
of new devices need to be installed and provisioned,
and multiple devices running multiple applications often
create resource contention within the home. These
factors trigger expensive support calls and truck rolls
for the service provider, and automating and simplifying
management of customer premises equipment in home
networks has become mission critical.
the explosion of video and data traffic are driving
complexity in the home network. Increasing numbers
of new devices need to be installed and provisioned,
and multiple devices running multiple applications often
create resource contention within the home. These
factors trigger expensive support calls and truck rolls
for the service provider, and automating and simplifying
management of customer premises equipment in home
networks has become mission critical.
This creates both challenges and opportunities for
service providers. While they are looking for ways
to lower operating expenses and improve customer
satisfaction, they are also looking to quickly deliver new
and differentiated services and drive new consumer
revenue opportunities.
service providers. While they are looking for ways
to lower operating expenses and improve customer
satisfaction, they are also looking to quickly deliver new
and differentiated services and drive new consumer
revenue opportunities.
Cisco Prime Home
The TR-069-compliant autoconfiguration server
provides management for multiple devices,
including residential gateways, IP set-top boxes,
next-generation converged IP set top boxes, and more.
provides management for multiple devices,
including residential gateways, IP set-top boxes,
next-generation converged IP set top boxes, and more.
Remote device management capabilities include
zero-touch provisioning, configuration and configuration
updates, software upgrades, monitoring in home
bandwidth usage, and real-time problem diagnosis and
troubleshooting of common home networking problems
such as Wi-Fi, firewall, and basic broadband connectivity
of devices in the home.
zero-touch provisioning, configuration and configuration
updates, software upgrades, monitoring in home
bandwidth usage, and real-time problem diagnosis and
troubleshooting of common home networking problems
such as Wi-Fi, firewall, and basic broadband connectivity
of devices in the home.
Cisco Prime Home abstracts detailed device information
into the cloud and provides it to both service providers and
subscribers through easy-to-use web portals — rendering
the information actionable. An analytics engine allows
service providers to create professional reports and charts
for a wide array of subscriber and device information.
into the cloud and provides it to both service providers and
subscribers through easy-to-use web portals — rendering
the information actionable. An analytics engine allows
service providers to create professional reports and charts
for a wide array of subscriber and device information.
Cisco Prime Home also helps enable the quick rollout of
new, high-value consumer services such as managed
Wi-Fi, managed firewall, and parental control applications,
including dynamic content filtering and time blocking.
new, high-value consumer services such as managed
Wi-Fi, managed firewall, and parental control applications,
including dynamic content filtering and time blocking.
The solution is available for onsite deployment in a
service provider network or may be hosted by Cisco.
service provider network or may be hosted by Cisco.
What Are the Benefits of Cisco Prime
Home?
• Reduced operating expenses with rapid problem
diagnosis: Cisco Prime Home provides the service
provider with the ability to diagnose and resolve
in home service problems before they affect the
subscriber, thereby reducing expensive truck rolls and
consumer support calls.
provider with the ability to diagnose and resolve
in home service problems before they affect the
subscriber, thereby reducing expensive truck rolls and
consumer support calls.
• Higher customer satisfaction: New consumer
services and increased subscriber self-management
capabilities, including the ability to troubleshoot home
network problems more easily, help drive higher
customer satisfaction and retention.
capabilities, including the ability to troubleshoot home
network problems more easily, help drive higher
customer satisfaction and retention.
• New monthly incremental revenue: The solution
helps enable service providers to generate new
monthly incremental revenue from subscriber services
including parental control applications.
monthly incremental revenue from subscriber services
including parental control applications.
• Reduced administrative overhead: The solution helps
accelerate and automate the mass management of
home devices for reduced administrative overhead
and additional operational savings.
home devices for reduced administrative overhead
and additional operational savings.
• Actionable information: Real-time trend and usage
reports provide service providers with data about
their subscribers that can help drive additional churn
reduction through proactive analysis, preventive
action, and new business model creation.
their subscribers that can help drive additional churn
reduction through proactive analysis, preventive
action, and new business model creation.
About Cisco Prime
The Cisco Prime portfolio of enterprise and service
provider management offerings empowers IT
organizations to more effectively manage their networks
and the services they deliver. Built on a service-centered
foundation, the Cisco Prime portfolio of products
supports integrated lifecycle management through
an intuitive workflow-oriented user experience. The
portfolio of Cisco Prime solutions for service providers
provides A-to-Z management for IP next-generation
networks, mobility, video, and managed services.
provider management offerings empowers IT
organizations to more effectively manage their networks
and the services they deliver. Built on a service-centered
foundation, the Cisco Prime portfolio of products
supports integrated lifecycle management through
an intuitive workflow-oriented user experience. The
portfolio of Cisco Prime solutions for service providers
provides A-to-Z management for IP next-generation
networks, mobility, video, and managed services.
For more information about Cisco Prime Home,
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local account representative, or send an email to