Cisco Cisco Prime Provisioning 6.3 Troubleshooting Guide

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Contents
Introduction
Prerequisites
Requirements
Components Used
Problem
Solution
Introduction
This document describes a step by step procedure to resolve and/or unlock User Network
Interface (UNI) shared synronization task in Prime Provisioning Sybase database.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Structured Query Language (SQL)
Prime Provisioning Service Request (SR) and Task creation
Components Used
The information in this document is based on these software and hardware versions:
Prime Provisioning 6.1 and above
Oracle Database 11G release
Sybase database
The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.
  
Problem
Prime Provisioning application throws an exception when you create a new Ethernet Virtual Circuit
(EVC) SR or edit an EVC SR that already exists:
1940 : Job ID[xxxx – Edit/Create operations are not allowed before completing shared UNI sync
task | xxxx
Solution
Execute unlock procedure on primary Prime Provisioning sybase database: