Cisco Cisco Computer Telephony Integration OS 8.5 Troubleshooting Guide
Chapter 1 Problems and Symptoms
General Softphone/Desktop Problems
1-8
CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
can be set to a timeout interval appropriate for your Spectrum configuration
and this will pop up an error dialog that will allow you to retry the login after
the specified interval. This way you can avoid restarting the softphone. Make
sure that the following registry key is disabled (set to 0) at the same time:
and this will pop up an error dialog that will allow you to retry the login after
the specified interval. This way you can avoid restarting the softphone. Make
sure that the following registry key is disabled (set to 0) at the same time:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS
\CTIOS_<InstanceName>\ ctios1 \
EnterpriseDesktopSettings\All Desktops \Login \ConnectionProfiles
\Name\<YourConnectionProfileName>\RejectIfAlreadyLoggedIn
EnterpriseDesktopSettings\All Desktops \Login \ConnectionProfiles
\Name\<YourConnectionProfileName>\RejectIfAlreadyLoggedIn
Symptom
When logging in via the CTIOS Agent or Supervisor Desktop, the Login
request fails with the "Invalid AgentID" or "Invalid Login Name" error (for IPCC
only).
only).
Possible Cause
If this is not user error or a typo, you may be trying to Login
with AgentID when your desktop has been configured to login by LoginName
or vice-versa (depending on the error message). Check the Login dialog and
make sure you are entering the appropriate argument in the first edit field. In
CTIOS 7.0, support for Login by Login Name (instead of AgentID) is now
available only for IPCC. While installing CTIOS 7.0 (or upgrading to it) there
is an option on screen where the peripheral type is selected where the user can
pick the Login style for the CTIOS Agent/Supervisor desktop. The default
preserves the "old" way of logging in by AgentID. This setting does not limit
a custom application which can send a login request with either option.
or vice-versa (depending on the error message). Check the Login dialog and
make sure you are entering the appropriate argument in the first edit field. In
CTIOS 7.0, support for Login by Login Name (instead of AgentID) is now
available only for IPCC. While installing CTIOS 7.0 (or upgrading to it) there
is an option on screen where the peripheral type is selected where the user can
pick the Login style for the CTIOS Agent/Supervisor desktop. The default
preserves the "old" way of logging in by AgentID. This setting does not limit
a custom application which can send a login request with either option.