Cisco Cisco Computer Telephony Integration OS 8.5 Troubleshooting Guide

Cisco

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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)

Contents

Incorrect Configuration of Peripheral ID or Peripheral Type During Server
Install

2-5

Incorrect Configuration of the Peripheral ID in the Connection Profile

2-6

Determining if a PC can Capture Audio Packets sent from an IP Phone

2-7

Installing WinPcap

2-8

A P P E N D I X

Troubleshooting Checklist

A-1

A P P E N D I X

Obtaining Logs for Support

B-1

Taking CTI OS Server logs

B-2

How to Set Trace Levels

B-2

Taking CTI Toolkit Logs

B-3

How to Set Trace Levels

B-3

A P P E N D I X

CTI OS FAQs

C-1