Cisco Cisco Computer Telephony Integration Option 9.0 User Guide

To log into the Supervisor Softphone, click the Login button. The Login button connects supervisors to 
the CTI OS Server and logs them in using a selected connection profile. When you click the Login 
button, the Login dialog box appears.

The Login dialog varies for different peripheral types. Refer to 

 of 

the CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted for additional 
information.

Enter the following information in this dialog box:

Connect to. Use the drop-down menu to select the connection profile that you want to use.

Agent ID. Your agent ID as assigned by your manager.

Depending on the option chosen for logging in during the installation of the CTI OS Server, the 
Login dialog on the Supervisor desktop will prompt for either the Agent ID or the Login Name.

Password. Your password as assigned by your manager.

Instrument. The device ID assigned to the teleset you will receive calls on.

The Login dialog varies for different peripheral types. Refer to the CTI OS Agent Desktop User Guide 

 for additional information.

The fields in the Mobile Agent section of the dialog box are accessible only if Mobile Agent was 
enabled during CTI OS Server installation.