Cisco Cisco Computer Telephony Integration Option 9.0 User Guide

This manual is intended primarily for supervisors who will use the CTI Toolkit Supervisor Desktop to 
monitor and manage agent team members. This manual assumes that an administrator has already 
installed the hardware and software needed for the CTI Toolkit Supervisor Desktop.

Instructions for installing the CTI Toolkit Supervisor Desktop are found in the CTI OS System 
Manager's Guide for Cisco Unified ICM/CC Enterprise & Hosted Editions.

The instructions for using your agent or supervisor desktop described in this document do not address 
important differences that may apply when you log in as a Mobile Agent. Please consult the "Using Unified 
Mobile Agent" section of the Mobile Agent Guide for Cisco Unified CC Enterprise for instructions on using 
your desktop when you log in as a Mobile Agent.

 

 
The Mobile Agent Guide for Cisco Unified CC Enterprise is available on your desktop software product CD. 
It can also be downloaded from Cisco's Web site at: 

For the CTI OS 7.5(1) client products, the root registry hive is:

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTI OS Client

The product version number is a key that includes the major, minor, and revision number, such that the key is 
defined as the follows:

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTI OS Client\7.5.1

See the CTI OS System Manager's Guide for Cisco Unified ICM/CC Enterprise & Hosted Editions for 
details.