Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide

RejectIfAlready 
LoggedIn

Indicates whether or not to permit an agent who is already 
logged in to log in again. A value of 0 (default) permits an 
agent to log in again. A value of 1 prohibits an agent from 
logging in again.

DisableSkillGroup 
Statistics

Indicates whether skill group statistics are enabled for the 
agent using this connection profile. A value of 1 disables 
statistics. If this value is 0 (default) or not present, skill 
group statistics are enabled for this agent.

DisableAgent 
Statistics

Indicates whether agent statistics are enabled for the agent 
using this connection profile. A value of 1 disables 
statistics. If this value is 0 (default) or not present, statistics 
are enabled for this agent.

IPCCSilent 
MonitorEnabled

Indicates whether silent monitor is enabled for the clients 
using this connection profile. A value of 0x00000001 
(default) enables silent monitor. If this value is 
0x00000000 or not present, silent monitor is disabled for 
this client. For all peripherals other than IPCC, this field 
must be set to 0x00000000.

WarnIfSilent 
Monitored

Indicates whether to display an indicator on the agent desktop 
when the agent is silent monitored by the team supervisor. A 
value of 0x00000001 causes a message to be displayed on the 
agent desktop when the supervisor is silent monitoring this 
agent. If this value is 0x00000000 (default) or not present, no 
message is displayed on the agent desktop when the 
supervisor is silent monitoring this agent.

RasCallMode

Indicates the agent work mode options for the mobile agent 
login dialog box. Valid values are 0 (agent chooses), 1 (call by 
call), and 2 (nailed up).