Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide

The ECC key contains a list of the expanded call context variables that are used 
on a client application with calls. The variables declared on this key must exist in 
the ICM database. 

The ECC variables are declared in the registry of each server on the following 
location. 

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,

 

Inc.\CtiOs\

<CTIOS InstanceName>\<CTIOSServerName>

\

 EnterpriseDesktopSettings\

All Desktops\ECC\Name\VariableName] 

To declare a given ECC variable either named array or scalar, you must define a 
subkey under \ECC\Name\ without the prefix user. However, when creating ECC 
variables using the ICM Expanded Call Variable List tool, the ECC name must start 
with the prefix "user.". The subkey name is case sensitive.

Cluster

A key that contains a list of silent monitor 
services to which the CIL tries to 
connect. The CIL randomly chooses one 
of the services in this list. This key 
contains the following subkeys.

0 - index of the first silent monitor 
service

N - index of the Nth silent monitor 
service

Both subkeys contain the following 
keyword.

SilentMonitorService - host name or IP 
adress of a silent monitor service to which 
to connect.