Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide
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CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 CTI OS Configuration
Automatic Agent Statistics Grid Configuration
To import this default definition into your registry, perform the following steps:
Step 1
Bring up the Windows Start > Run dialog box.
Step 2
Rename the callappearance.default.reg.txt file to callappearance.default.reg.
Step 3
Enter
regedit filename
where filename is the full pathname of the callappearance.default.reg file.
Step 4
Cycle your CTI OS Server process (see the section entitled
in
for instructions).
Automatic Agent Statistics Grid Configuration
The CTIOSServer directory contains a file, agentstatistics.default.reg.txt, that
contains the default definition for the Agent Statistics grid. The following is an
example agentstatistics.default.reg.txt file that defines Agent Statistic grid
columns 1 and 2.
contains the default definition for the Agent Statistics grid. The following is an
example agentstatistics.default.reg.txt file that defines Agent Statistic grid
columns 1 and 2.
REGEDIT4
[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\CTIOS\
<CTIOS InstanceName>\<CTIOSServerName>
\
EnterpriseDesktopSettings\All Desktops\Grid]
[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\CTIOS\
<CTIOS InstanceName>\<CTIOSServerName>
\
EnterpriseDesktopSettings\All Desktops\Grid\AgentStatistics]
[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\CTIOS\
<CTIOS InstanceName>\<CTIOSServerName>
\
EnterpriseDesktopSettings\All Desktops\Grid\AgentStatistics\Columns]
[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\CTIOS\
<CTIOS InstanceName>\<CTIOSServerName>
\
EnterpriseDesktopSettings\All Desktops\Grid\AgentStatistics\
Columns\Number]
“DisableStatsMinimization”=dword:00000000