Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide
C H A P T E R
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CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
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Introduction
This chapter provides an overview of Cisco CTI Object Server (CTI OS) and lists
the tasks that a CTI OS system manager must perform.
the tasks that a CTI OS system manager must perform.
Overview of CTI OS
The Computer Telephony Integration Object Server (CTI OS) is Cisco’s next
generation customer contact integration platform. CTI OS combines a powerful,
feature-rich server and an object-oriented software development toolkit to enable
rapid development and deployment of complex CTI applications. Together with
the Cisco CTI Server Interface, CTI OS Server and CTI OS Client Interface
Library (CIL) create a high performance, scalable, fault-tolerant three-tiered CTI
architecture, as illustrated in
generation customer contact integration platform. CTI OS combines a powerful,
feature-rich server and an object-oriented software development toolkit to enable
rapid development and deployment of complex CTI applications. Together with
the Cisco CTI Server Interface, CTI OS Server and CTI OS Client Interface
Library (CIL) create a high performance, scalable, fault-tolerant three-tiered CTI
architecture, as illustrated in