Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide
C H A P T E R
4-1
CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
4
Installing Release 7.1(1) Specific
Components
Components
The process of installing the new functionality in CTI OS Release 7.1(1) involves
two steps:
two steps:
•
Downloading and installing CTI OS Release 7.1(1) from the CTI OS Cisco
Connection Online (CCO) public download area
Connection Online (CCO) public download area
•
Installing and configuring the CTI OS Silent Monitor Service
This chapter discusses these steps. This chapter also discusses CTI OS silent
install of Release 7.1(1), as well as uninstalling CTI OS Release 7.1(1) and
recovery from an unsuccessful Release 7.1(1) installation.
install of Release 7.1(1), as well as uninstalling CTI OS Release 7.1(1) and
recovery from an unsuccessful Release 7.1(1) installation.
Installing CTI OS Release 7.1(1)
The new CTI OS software functionality that is included in Release 7.1(1) is
posted on the Cisco CCO public download area. This area contains updates to the
following CTI OS components.
posted on the Cisco CCO public download area. This area contains updates to the
following CTI OS components.
•
CTI OS Server
•
CTI Toolkit Desktop Applications, including Silent Monitor
•
CTI Toolkit
Note
This area does not include an update to the CTI Driver for Siebel 7, as this
component is unchanged from Release 7.0(0).
component is unchanged from Release 7.0(0).