Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide
Chapter 4 Installing Release 7.1(1) Specific Components
Installing and Configuring the Silent Monitor Service
4-4
CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
The following is the Agent Desktop connection algorithm:
1.
If the agent desktop's connection profile specifies a silent monitor server or
set of silent monitor servers, randomly choose a silent monitor server to
connect to using the port present in the connection profile. Refer to Chapter
2 for more information on how a connection profile is configured to include
silent monitor services.
set of silent monitor servers, randomly choose a silent monitor server to
connect to using the port present in the connection profile. Refer to Chapter
2 for more information on how a connection profile is configured to include
silent monitor services.
2.
If the agent desktop is running under Citrix, determine the IP address of the
Citrix client. Connect to the silent monitor service running at port 42228 on
the Citrix client.
Citrix client. Connect to the silent monitor service running at port 42228 on
the Citrix client.
3.
If the agent desktop is not running under Citrix, connect to the silent monitor
service running at port 42228 on localhost.
service running at port 42228 on localhost.
Note
A connection profile may be used to override port 42228. In this case, dekstops
will use the preceding algorithms to determine the address of the silent monitor
service. Once determined, desktops will connect using the determined address
and the port present in the connection profile.
will use the preceding algorithms to determine the address of the silent monitor
service. Once determined, desktops will connect using the determined address
and the port present in the connection profile.
Silent Monitor Service Installers
The Release 7.1(1) installer places two silent monitor service installers in the
following directory. These installers are available after the 7.1(1) CTI OS Client
Upgrade of can be obtained from the Cisco Connection Online (CCO) public
download area.
following directory. These installers are available after the 7.1(1) CTI OS Client
Upgrade of can be obtained from the Cisco Connection Online (CCO) public
download area.
<Install Drive>:\Program Files\Cisco Systems\CTIOS Client\CTIOS
Toolkit\Win32 CIL\Silent Monitor Files
•
SilentMonitorInstall_nogui.exe – this executable silently installs the silent
monitor service with the following settings.
monitor service with the following settings.
–
Installed in the directory C:\Program Files\CiscoSystems\CTIOS
SilentMonitor
SilentMonitor
–
Listens on port 42228
–
No Qos
–
No security