Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide
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CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 4 Installing Release 7.1(1) Specific Components
Installing and Configuring the Silent Monitor Service
IPCC Deployment
•
When customers upgrade 7.0 desktops to 7.1, the silent monitor service is
silently installed on the agent desktop computer.
silently installed on the agent desktop computer.
•
Given the desktop is deployed behind the agent’s phone. Silent monitor
functionality will be the same as before the upgrade. The only difference
being the service and not the CIL is providing the silent monitor
functionality.
functionality will be the same as before the upgrade. The only difference
being the service and not the CIL is providing the silent monitor
functionality.
•
If the silent monitor service needs a different configuration than the one
provided by the silent installer, SMSelfExtractedInstallPackage.exe must be
used to reconfigure the service.
provided by the silent installer, SMSelfExtractedInstallPackage.exe must be
used to reconfigure the service.
•
A default IPCC connection profile may be used for IPCC agents if no QoS is
required. Otherwise a connection profile, containing QoS settings must be
configured. This works because CTI OS agent desktops attempt to connect
to localhost if no silent monitor services are configured via the connection
profile.
required. Otherwise a connection profile, containing QoS settings must be
configured. This works because CTI OS agent desktops attempt to connect
to localhost if no silent monitor services are configured via the connection
profile.
•
A default IPCC connection profile may be used for IPCC supervisors if no
QoS is required. Otherwise a connection profile, containing QoS settings
must be configured. This works because CTI OS supervisor desktops attempt
to connect to localhost if no silent monitor services are configured via the
connection profile.
QoS is required. Otherwise a connection profile, containing QoS settings
must be configured. This works because CTI OS supervisor desktops attempt
to connect to localhost if no silent monitor services are configured via the
connection profile.
Mobile Agent Computer
C++ CIL
Agent Desktop
Mobile Supervisor
Computer
Silent Monitor
Service
C++ CIL
Supervisor Desktop
Peripheral Gateway
CTI OS Server
Silent Monitor
Service
IP Phone