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Cisco
Cisco Agent Desktop 8.5
Installation Guide
Cisco Cisco Agent Desktop 8.5 Installation Guide
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Contents
Signing a Peer CTI OS Server Security Certificate 136
■
Repairing CAD 137
5
Removal 13
9
■
Removing CAD 8.0 139
Removing MRs, ESs, and ETs 139
6
CAD Data Stores 14
1
■
Introduction 141
■
Flat Files 142
Flat Files in a High Availability Configuration 142
Backup and Restore 142
■
SQL Server Database 143
SQL Server in a High Availability Configuration 143
Modifying the Database Size Limit 143
■
Upgrading From Earlier Versions of CAD 144
■
Switching Between Data Store Types 145
Switching From Flat Files to SQL Server Database 145
Using the Data Migration Tool 145
Switching from SQL Server Database to Flat Files 146
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