Cisco Cisco Unified Customer Voice Portal 10.5(1) Release Note
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Unified CVP
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AND
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ALL
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TUDIO
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•
demographic
– This tag refers to the user’s demographic information. The
type
attribute can
be name, zipcode, birthday, gender, ssn, country, language, custom1, custom2, custom3, or
custom4.
custom4.
•
ani_info
– This tag refers to the various phone numbers associated with the user account. If
the
type
attribute is first, the first number in the list of numbers is returned. This would be
returned if there was only one number associated with an account. If the attribute is num_diff
the total number of different phone numbers associated with the account is returned.
the total number of different phone numbers associated with the account is returned.
•
user_date_time
– This tag refers to date information related to the user account. The
type
attribute indicates which user-related date to access and the
field
attribute is used to choose
which part of the date to return.
Type
can be last_modified (indicating the last time the
account was modified), creation (indicating the time the account was created), and last_call
(indicating the last time the user called).
(indicating the last time the user called).
Field
can be hour_of_day (which returns an integer
from 0 to 23), minute (which returns an integer from 0 to 59), day_of_month (which returns
an integer from 1 to 31), month (which returns an integer from 1 to 12), day_of_week (which
returns an integer from 1 to 7 where 1 is Sunday), or year (which returns the 4 digit year).
an integer from 1 to 31), month (which returns an integer from 1 to 12), day_of_week (which
returns an integer from 1 to 7 where 1 is Sunday), or year (which returns the 4 digit year).
•
called_from_ani
– This tag returns “true” if the caller has previously called from the current
phone number, “false” if not.
•
account_info
– This tag refers to the user’s account information. The
type
attribute can be
pin, account_number, or external_uid.
The <general_date_time> Tag
Figure 2-5
Figure 2-5 shows the term that represents general date information. The
type
attribute indicates
which date to access and the
field
attribute is used to choose which part of the date to return.
Type
can be current (indicating the current date/time) or call_start (indicating the time the call
began).
Field
can be hour_of_day (which returns an integer from 0 to 23), minute (which
returns an integer from 0 to 59), day_of_month (which returns an integer from 1 to 31), month
(which returns an integer from 1 to 12), day_of_week (which returns an integer from 1 to 7 where
1 is Sunday), or year (which returns the 4 digit year).
(which returns an integer from 1 to 12), day_of_week (which returns an integer from 1 to 7 where
1 is Sunday), or year (which returns the 4 digit year).