Cisco Cisco Unified Customer Voice Portal 10.5(1) Release Note
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Specifying both of the optional parameters results in both data items being returned, as
illustrated in the following example:
illustrated in the following example:
running;activeCalls=77;onHoldCalls=0;
The second URL format (with the
application
parameter), results in a VoiceXML page which
includes a
<submit>
to the listed voice application. If that VoiceXML page is returned, then
VXML Server is accessible. This format is intended for use with load balancers that require the
probe URL to match the URL through which actual content is retrieved. This format cannot be
used to obtain additional information (i.e., active and on-hold calls) beyond that the server is
accessible.
probe URL to match the URL through which actual content is retrieved. This format cannot be
used to obtain additional information (i.e., active and on-hold calls) beyond that the server is
accessible.
Configuration Updates
When an administrator monitors a VXML Server installation, they want to be aware of any
warning signs that the system is overloaded. In these scenarios, it is advantageous if the
administrator is able to tweak a few settings to better handle the given load without worrying
about updating or suspending applications or shutting down the Java application server. These
tweaks may enable a system to better handle spikes in call activity with no adverse effects. To
this end, VXML Server exposes some of its configuration options and allows an administrator to
change them at runtime. It also allows the administrator to change some application settings
values for deployed application.
warning signs that the system is overloaded. In these scenarios, it is advantageous if the
administrator is able to tweak a few settings to better handle the given load without worrying
about updating or suspending applications or shutting down the Java application server. These
tweaks may enable a system to better handle spikes in call activity with no adverse effects. To
this end, VXML Server exposes some of its configuration options and allows an administrator to
change them at runtime. It also allows the administrator to change some application settings
values for deployed application.
It is important to note that the administrator must be very careful when altering these
configuration options at runtime as improperly chosen values could make the system unstable
and achieve the opposite effect than desired.
configuration options at runtime as improperly chosen values could make the system unstable
and achieve the opposite effect than desired.
The ability to change VXML Server configuration options and application settings is available
only through the JMX interface. The configuration options are exposed as attributes of an
MBean, one for the VXML Server configuration options and one for each application’s settings.
Those attributes that allow their values to be changed will have editable values. When a new
value is given, it takes affect immediately with no confirmation so it is important to ensure that
the value entered is correct. There is some simple validation that takes place by VXML Server
and if the value entered is inappropriate (such as entering -1 where a positive integer is required),
the change will not take place and the original value will remain unchanged. The administrator
will know that their entry was accepted if the value does not revert back.
only through the JMX interface. The configuration options are exposed as attributes of an
MBean, one for the VXML Server configuration options and one for each application’s settings.
Those attributes that allow their values to be changed will have editable values. When a new
value is given, it takes affect immediately with no confirmation so it is important to ensure that
the value entered is correct. There is some simple validation that takes place by VXML Server
and if the value entered is inappropriate (such as entering -1 where a positive integer is required),
the change will not take place and the original value will remain unchanged. The administrator
will know that their entry was accepted if the value does not revert back.
It is very important to note that any changes made to these attributes are not persisted. The
changes affect VXML Server in memory and do not affect the XML files that hold these values.
As a result, should the Java application server or the VXML Server web application be restarted
or for application-specific attributes the application is updated, the attributes will revert back to
the values specified in their respective XML files.
changes affect VXML Server in memory and do not affect the XML files that hold these values.
As a result, should the Java application server or the VXML Server web application be restarted
or for application-specific attributes the application is updated, the attributes will revert back to
the values specified in their respective XML files.