Cisco Cisco Unified Customer Voice Portal 10.5(1) Release Note
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Cisco documents, see the monthly What’s New in Cisco Product Documentation, which
also lists all new and revised Cisco technical documentation, at:
also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Related Documentation
Note: Planning your Unified CVP solution is an important part of the process in setting up Unified CVP. Cisco
recommends that you read the Cisco Unified Customer Voice Portal Release 7.x Solution Reference Network Design
(SRND) guide before configuring your Unified CVP solution. With Unified CVP 7.x, the Planning Guide for Cisco
Unified Customer Voice Portal has been incorporated into the SRND guide.
recommends that you read the Cisco Unified Customer Voice Portal Release 7.x Solution Reference Network Design
(SRND) guide before configuring your Unified CVP solution. With Unified CVP 7.x, the Planning Guide for Cisco
Unified Customer Voice Portal has been incorporated into the SRND guide.
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Cisco Security Agent Installation/Deployment for Cisco Unified Customer Voice Portal provides
installation instructions and information about Cisco Security Agent for the Unified CVP deployment. We
strongly urge you to read this document in its entirety.
installation instructions and information about Cisco Security Agent for the Unified CVP deployment. We
strongly urge you to read this document in its entirety.
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Cisco Unified Customer Voice Portal Release 7.x Solution Reference Network Design (SRND) provides
design considerations and guidelines for deploying contact center voice response solutions based on Cisco
Unified Customer Voice Portal (Unified CVP) 7.x releases.
design considerations and guidelines for deploying contact center voice response solutions based on Cisco
Unified Customer Voice Portal (Unified CVP) 7.x releases.
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Configuration and Administration Guide for Cisco Unified Customer Voice Portal describes how to set up,
run, and administer the Cisco Unified CVP product, including associated configuration.
run, and administer the Cisco Unified CVP product, including associated configuration.
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Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio describes the
settings, element data, exit states, and configuration options for Elements.
settings, element data, exit states, and configuration options for Elements.
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Installation and Upgrade Guide for Cisco Unified Customer Voice Portal describes how to install Unified
CVP software, perform initial configuration, and upgrade.
CVP software, perform initial configuration, and upgrade.
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Operations Console Online Help for Cisco Unified Customer Voice Portal describes how to use the
Operations Console to configure Unified CVP solution components.
Operations Console to configure Unified CVP solution components.
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Port Utilization Guide for Cisco Unified Customer Voice Portal describes the ports used in a Unified CVP
deployment.
deployment.
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Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio describes how to
build components that run on the Cisco Unified CVP VXML Server.
build components that run on the Cisco Unified CVP VXML Server.
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Reporting Guide for Cisco Unified Customer Voice Portal describes the Reporting Server, including how to
configure and manage it, and discusses the hosted database.
configure and manage it, and discusses the hosted database.
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Say It Smart Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio describes in
detail the functionality and configuration options for all Say It Smart plugins included with the software.
detail the functionality and configuration options for all Say It Smart plugins included with the software.
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Troubleshooting Guide for Cisco Unified Customer Voice Portal describes how to isolate and solve
problems in the Unified CVP solution.
problems in the Unified CVP solution.