Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide
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Say it Smart Specifications
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC)
Website, as a starting point for all technical assistance. Customers and partners can obtain online
documentation, troubleshooting tips, and sample configurations from the Cisco TAC website.
Cisco.com registered users have complete access to the technical support resources on the Cisco
TAC website, including TAC tools and utilities.
Website, as a starting point for all technical assistance. Customers and partners can obtain online
documentation, troubleshooting tips, and sample configurations from the Cisco TAC website.
Cisco.com registered users have complete access to the technical support resources on the Cisco
TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information,
networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
Cisco.com provides a broad range of features and services to help you with these tasks:
Streamline business processes and improve productivity
Resolve technical issues with online support
Download and test software packages
Order Cisco learning materials and merchandise
Register for online skill assessment, training, and certification programs
Resolve technical issues with online support
Download and test software packages
Order Cisco learning materials and merchandise
Register for online skill assessment, training, and certification programs
To obtain customized information and service, you can self-register on Cisco.com at this URL:
Network Professional Connection
Cisco provides a forum where you can discuss and exchange information regarding call center
issues. To access the the forum, go to the following Web site:
issues. To access the the forum, go to the following Web site:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product,
technology, or solution. Two levels of support are available: the Cisco TAC website and the
Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of
the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
technology, or solution. Two levels of support are available: the Cisco TAC website and the
Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of
the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
Priority level 4 (P4)—You need information or assistance concerning Cisco product
capabilities, product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is
noticeably impaired, but most business operations continue.
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